What to Expect at a Veterinary Appointment
Understanding what to expect at your first appointment can help make the process more pleasant for both you and your pet.
Please come about 10 minutes early to complete our New Patient Form. To save some time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
One of our team members will review your pet's history and talk through their issues with you. You can ask any questions you may have, and we'll dedicate time to addressing them.
Examination, Diagnosis & Treatment
Once your pet has been examined, you will receive a diagnosis and options for treatment. Your veterinarian will work with you to develop a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for your reference.
Our Pet Care Philosophy
We are proud to serve pet owners throughout Anaheim and surrounding areas. We are dedicated to providing state-of-the-art veterinary service to you and your pet with compassion and care.
Our team is passionate about preventive care, client education, and providing comprehensive emergency and surgical care to pets in Anaheim LAos Angeles County and Orange County.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
You will be given a good-faith estimate of the cost of our services before your pet is treated. That said, unforeseen circumstances sometimes arise that can impact your final bill.
We always discuss our written estimate with all clients before they leave our facility. A deposit based on our estimate is required before any further treatment will be provided.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We are able to provide exceptional veterinary care for dogs and cats.
- Where can I purchase my pet's prescription and food?
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.