What to Expect at a Veterinary Appointment
Understanding what to expect at your first appointment can help make the process more pleasant for both you and your pet.
Get Settled
Please come about 10 minutes early to complete our New Patient Form. To save some time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
One of our team members will review your pet's history and talk through their issues with you. You can ask any questions you may have, and we'll dedicate time to addressing them.
Examination, Diagnosis & Treatment
Once your pet has been examined, you will receive a diagnosis and options for treatment. Your veterinarian will work with you to develop a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for your reference.
Our Pet Care Philosophy
We are proud to serve pet owners throughout Anaheim and surrounding areas. We are dedicated to providing state-of-the-art veterinary service to you and your pet with compassion and care.
Our team is passionate about preventive care, client education, and providing comprehensive emergency and surgical care to pets in Anaheim, Los Angeles County, and Orange County.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- Do you require a deposit for new clients when booking an exam for their pet?
Due to demand for our services and in an effort to prevent no-shows, Anaheim Animal Care & Pet Hospital requires a deposit fee from clients who are booking their pet's first scheduled exam. This fee will hold your appointment spot.
- What is your policy regarding missed appointments?
If you are unable to make it to your scheduled appointment, please notify us at least 24 hours ahead of your appointment time.
If we are not notified of a cancellation and you are unable to come to your scheduled appointment time, the deposit will be forfeited.
Existing clients who do not call to notify us of a cancellation or come to their scheduled appointment will be required to pay a deposit to schedule appointments in the future.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
You will be given a good-faith estimate of the cost of our services before your pet is treated. That said, unforeseen circumstances sometimes arise that can impact your final bill.
We always discuss our written estimate with all clients before they leave our facility. A deposit based on our estimate is required before any further treatment will be provided.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What if I'm late for my pet's appointment?
If you are more than 15 minutes late for your pet's scheduled appointment, you will be charged our $70 fee for walk-in patients.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We can provide exceptional veterinary care for dogs and cats.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
We are proud to be able to offer a wide variety of specialty and prescription foods for all of your dog or cat's nutritional needs, including Just Food For Dogs.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
- Does my pet need any specific vaccinations before I book an appointment?
Anaheim Animal Care & Pet Hospital has implemented a policy that before booking an appointment with our vets, pet owners must ensure their pet is up to date on rabies vaccinations and booster shots.
Please notify us if you are scheduling your pet's first rabies vaccination, or if they are ill and currently unable to be vaccinated.
- Can I return my pet's prescription or health-care products?
We are unable to accept any prescription drug, non-prescription medications, health-care products, aid or device that has been provided to you for return for refund. No veterinarian, technician nor other supporting staff member can accept any product for resale or reuse.
Pet Owner Resources
Here are some helpful links for your pet's health.